Privacy Policy

This Privacy Policy describes how your
personal information is collected, used, and shared when you visit or make a
purchase from www.pixiepartypalace.com (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about
your device, including information about your web browser, IP address, time
zone, and some of the cookies that are installed on your device. Additionally,
as you browse the Site, we collect information about the individual web pages
or products that you view, what websites or search terms referred you to the
Site, and information about how you interact with the Site. We refer to this
automatically-collected information as “Device Information”.

We collect Device Information using
the following technologies:

- “Cookies” are data files that are
placed on your device or computer and often include an anonymous unique
identifier. For more information about cookies, and how to disable cookies,
visit http://www.allaboutcookies.org.

- “Log files” track actions occurring
on the Site, and collect data including your IP address, browser type, Internet
service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels”
are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase
or attempt to make a purchase through the Site, we collect certain information
from you, including your name, billing address, shipping address, payment
information (including credit card numbers, email address, and phone number. We
refer to this information as “Order Information”.)

 When we talk about “Personal
Information” in this Privacy Policy, we are talking both about Device
Information and Order Information.

​How do we use your personal
information?

We use the Order Information that we collect generally to fulfill any orders
placed through the Site (including processing your payment information,
arranging for shipping, and providing you with invoices and/or order
confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk
or fraud; and

- When in line with the preferences
you have shared with us, provide you with information or advertising relating
to our products or services.

We use the Device Information that we
collect to help us screen for potential risk and fraud (in particular, your IP
address), and more generally to improve and optimize our Site (for example, by
generating analytics about how our customers browse and interact with the Site,
and to assess the success of our marketing and advertising campaigns).

Sharing your personal Information

We share your Personal Information with third parties to help us use your
Personal Information, as described above. For example, we use Shopify to power
our online store--you can read more about how Shopify uses your Personal
Information here: https://www.shopify.com/legal/privacy. We
also use Google Analytics to help us understand how our customers use the Site
-- you can read more about how Google uses your Personal Information
here: https://www.google.com/intl/en/policies/privacy/. You
can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 Finally, we may also share your
Personal Information to comply with applicable laws and regulations, to respond
to a subpoena, search warrant or other lawful request for information we
receive, or to otherwise protect our rights.

Behavioral advertising

As described above, we use your Personal Information to provide you with
targeted advertisements or marketing communications we believe may be of
interest to you. For more information about how targeted advertising works, you
can visit the Network Advertising Initiative’s (“NAI”) educational page
at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

​You can opt out of targeted
advertising by using the links below:

- Facebook:
https://www.facebook.com/settings/?tab=ads

- Google:
https://www.google.com/settings/ads/anonymous

- Bing:
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some
of these services by visiting the Digital Advertising Alliance’s opt-out portal
at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices
when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal
information we hold about you and to ask that your personal information be
corrected, updated, or deleted. If you would like to exercise this right,
please contact us through the contact information below.

 Additionally, if you are a
European resident, we note that we are processing your information in order to
fulfill contracts we might have with you (for example, if you make an order
through the Site), or otherwise to pursue our legitimate business interests
listed above. Additionally, please note that your information will be
transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order
Information for our records unless and until you ask us to delete this
information.

Other

When you visit or log in to our website, cookies  and similar technologies
may be used by our online data partners or vendors to associate these
activities with other personal information they or others have about you,
including by association with your email or home address.  We (or service
providers on our behalf) may then send communications and marketing to these
email or home addresses.  You may opt out of receiving this advertising by
visiting https://app.retention.com/optout

Changes

We may update this privacy policy from time to time in order to reflect, for
example, changes to our practices or for other operational, legal, or
regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if
you would like to make a complaint, please contact us through our contact
us page.

Terms of Service

OVERVIEW

This website is operated by Pixie Party Palace. Throughout the site, the terms
“we”, “us” and “our” refer to Pixie Party Palace. Pixie Party Palace offers
this website, including all information, tools and services available from this
site to you, the user, conditioned upon your acceptance of all terms,
conditions, policies and notices stated here.

By visiting our site and/ or
purchasing something from us, you engage in our “Service” and agree to be bound
by the following terms and conditions (“Terms of Service”, “Terms”), including
those additional terms and conditions and policies referenced herein and/or
available by hyperlink. These Terms of Service apply to all users of the site,
including without limitation users who are browsers, vendors, customers,
merchants, and/ or contributors of content.

 Please read these Terms of
Service carefully before accessing or using our website. By accessing or using
any part of the site, you agree to be bound by these Terms of Service. If you
do not agree to all the terms and conditions of this agreement, then you may
not access the website or use any services. If these Terms of Service are
considered an offer, acceptance is expressly limited to these Terms of Service.

 Any new features or tools which
are added to the current store shall also be subject to the Terms of Service.
You can review the most current version of the Terms of Service at any time on
this page. We reserve the right to update, change or replace any part of these
Terms of Service by posting updates and/or changes to our website. It is your
responsibility to check this page periodically for changes. Your continued use
of or access to the website following the posting of any changes constitutes acceptance
of those changes.

Our store is hosted on Shopify Inc.
They provide us with the online e-commerce platform that allows us to sell our
products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the
age of majority in your state or province of residence, or that you are the age
of majority in your state or province of residence and you have given us your
consent to allow any of your minor dependents to use this site.

You may not use our products for any
illegal or unauthorized purpose nor may you, in the use of the Service, violate
any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or
viruses or any code of a destructive nature.

A breach or violation of any of the
Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not
including credit card information), may be transferred unencrypted and involve
(a) transmissions over various networks; and (b) changes to conform and adapt
to technical requirements of connecting networks or devices. Credit card
information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate,
copy, sell, resell or exploit any portion of the Service, use of the Service,
or access to the Service or any contact on the website through which the
service is provided, without express written permission by us.

The headings used in this agreement
are included for convenience only and will not limit or otherwise affect these
Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND
TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not
accurate, complete or current. The material on this site is provided for
general information only and should not be relied upon or used as the sole
basis for making decisions without consulting primary, more accurate, more
complete or more timely sources of information. Any reliance on the material on
this site is at your own risk.

This site may contain certain
historical information. Historical information, necessarily, is not current and
is provided for your reference only. We reserve the right to modify the
contents of this site at any time, but we have no obligation to update any
information on our site. You agree that it is your responsibility to monitor
changes to our site.

SECTION 4 - MODIFICATIONS TO THE
SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to
modify or discontinue the Service (or any part or content thereof) without
notice at any time.

We shall not be liable to you or to
any third-party for any modification, price change, suspension or
discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if
applicable)

Certain products or services may be available exclusively online through the
website. These products or services may have limited quantities and are subject
to return or exchange only according to our Return Policy.

We have made every effort to display
as accurately as possible the colors and images of our products that appear at
the store. We cannot guarantee that your computer monitor's display of any
color will be accurate.

We reserve the right, but are not
obligated, to limit the sales of our products or Services to any person,
geographic region or jurisdiction. We may exercise this right on a case-by-case
basis. We reserve the right to limit the quantities of any products or services
that we offer. All descriptions of products or product pricing are subject to
change at anytime without notice, at the sole discretion of us. We reserve the
right to discontinue any product at any time. Any offer for any product or
service made on this site is void where prohibited.

We do not warrant that the quality of
any products, services, information, or other material purchased or obtained by
you will meet your expectations, or that any errors in the Service will be
corrected.

SECTION 6 - ACCURACY OF BILLING AND
ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole
discretion, limit or cancel quantities purchased per person, per household or
per order. These restrictions may include orders placed by or under the same
customer account, the same credit card, and/or orders that use the same billing
and/or shipping address. In the event that we make a change to or cancel an
order, we may attempt to notify you by contacting the e‑mail and/or billing
address/phone number provided at the time the order was made. We reserve the
right to limit or prohibit orders that, in our sole judgment, appear to be
placed by dealers, resellers or distributors.

You agree to provide current, complete
and accurate purchase and account information for all purchases made at our
store. You agree to promptly update your account and other information,
including your email address and credit card numbers and expiration dates, so
that we can complete your transactions and contact you as needed.

For more detail, please review
our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither
monitor nor have any control nor input.

You acknowledge and agree that we
provide access to such tools ”as is” and “as available” without any warranties,
representations or conditions of any kind and without any endorsement. We shall
have no liability whatsoever arising from or relating to your use of optional
third-party tools.

Any use by you of optional tools
offered through the site is entirely at your own risk and discretion and you
should ensure that you are familiar with and approve of the terms on which
tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new
services and/or features through the website (including, the release of new
tools and resources). Such new features and/or services shall also be subject
to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include
materials from third-parties.

Third-party links on this site may
direct you to third-party websites that are not affiliated with us. We are not
responsible for examining or evaluating the content or accuracy and we do not
warrant and will not have any liability or responsibility for any third-party
materials or websites, or for any other materials, products, or services of
third-parties.

We are not liable for any harm or
damages related to the purchase or use of goods, services, resources, content,
or any other transactions made in connection with any third-party websites.
Please review carefully the third-party's policies and practices and make sure
you understand them before you engage in any transaction. Complaints, claims,
concerns, or questions regarding third-party products should be directed to the
third-party.

SECTION 9 - USER COMMENTS, FEEDBACK
AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest
entries) or without a request from us you send creative ideas, suggestions,
proposals, plans, or other materials, whether online, by email, by postal mail,
or otherwise (collectively, 'comments'), you agree that we may, at any time,
without restriction, edit, copy, publish, distribute, translate and otherwise
use in any medium any comments that you forward to us. We are and shall be
under no obligation (1) to maintain any comments in confidence; (2) to pay
compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to,
monitor, edit or remove content that we determine in our sole discretion are
unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene
or otherwise objectionable or violates any party’s intellectual property or
these Terms of Service.

You agree that your comments will not
violate any right of any third-party, including copyright, trademark, privacy,
personality or other personal or proprietary right. You further agree that your
comments will not contain libelous or otherwise unlawful, abusive or obscene
material, or contain any computer virus or other malware that could in any way
affect the operation of the Service or any related website. You may not use a
false e‑mail address, pretend to be someone other than yourself, or otherwise
mislead us or third-parties as to the origin of any comments. You are solely
responsible for any comments you make and their accuracy. We take no
responsibility and assume no liability for any comments posted by you or any
third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our
Privacy Policy. To view our Privacy
Policy.

SECTION 11 - ERRORS, INACCURACIES AND
OMISSIONS

Occasionally there may be information on our site or in the Service that
contains typographical errors, inaccuracies or omissions that may relate to
product descriptions, pricing, promotions, offers, product shipping charges,
transit times and availability. We reserve the right to correct any errors,
inaccuracies or omissions, and to change or update information or cancel orders
if any information in the Service or on any related website is inaccurate at
any time without prior notice (including after you have submitted your order).

We undertake no obligation to update,
amend or clarify information in the Service or on any related website,
including without limitation, pricing information, except as required by law.
No specified update or refresh date applied in the Service or on any related
website, should be taken to indicate that all information in the Service or on
any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are
prohibited from using the site or its content: (a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts; (c) to
violate any international, federal, provincial or state regulations, rules,
laws, or local ordinances; (d) to infringe upon or violate our intellectual
property rights or the intellectual property rights of others; (e) to harass,
abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
based on gender, sexual orientation, religion, ethnicity, race, age, national
origin, or disability; (f) to submit false or misleading information; (g) to
upload or transmit viruses or any other type of malicious code that will or may
be used in any way that will affect the functionality or operation of the
Service or of any related website, other websites, or the Internet; (h) to
collect or track the personal information of others; (i) to spam, phish, pharm,
pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any
related website, other websites, or the Internet. We reserve the right to
terminate your use of the Service or any related website for violating any of
the prohibited uses.

​SECTION 13 - DISCLAIMER OF
WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be
uninterrupted, timely, secure or error-free.

We do not warrant that the results
that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we
may remove the service for indefinite periods of time or cancel the service at
any time, without notice to you.

You expressly agree that your use of,
or inability to use, the service is at your sole risk. The service and all
products and services delivered to you through the service are (except as
expressly stated by us) provided 'as is' and 'as available' for your use,
without any representation, warranties or conditions of any kind, either
express or implied, including all implied warranties or conditions of
merchantability, merchantable quality, fitness for a particular purpose,
durability, title, and non-infringement.

In no case shall Pixie Party Palace,
our directors, officers, employees, affiliates, agents, contractors, interns,
suppliers, service providers or licensors be liable for any injury, loss,
claim, or any direct, indirect, incidental, punitive, special, or consequential
damages of any kind, including, without limitation lost profits, lost revenue,
lost savings, loss of data, replacement costs, or any similar damages, whether
based in contract, tort (including negligence), strict liability or otherwise,
arising from your use of any of the service or any products procured using the
service, or for any other claim related in any way to your use of the service
or any product, including, but not limited to, any errors or omissions in any
content, or any loss or damage of any kind incurred as a result of the use of
the service or any content (or product) posted, transmitted, or otherwise made
available via the service, even if advised of their possibility. Because some
states or jurisdictions do not allow the exclusion or the limitation of liability
for consequential or incidental damages, in such states or jurisdictions, our
liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Pixie Party Palace and our
parent, subsidiaries, affiliates, partners, officers, directors, agents,
contractors, licensors, service providers, subcontractors, suppliers, interns
and employees, harmless from any claim or demand, including reasonable
attorneys’ fees, made by any third-party due to or arising out of your breach
of these Terms of Service or the documents they incorporate by reference, or
your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be
unlawful, void or unenforceable, such provision shall nonetheless be
enforceable to the fullest extent permitted by applicable law, and the
unenforceable portion shall be deemed to be severed from these Terms of
Service, such determination shall not affect the validity and enforceability of
any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the
termination date shall survive the termination of this agreement for all
purposes.

These Terms of Service are effective
unless and until terminated by either you or us. You may terminate these Terms
of Service at any time by notifying us that you no longer wish to use our
Services, or when you cease using our site.

If in our sole judgment you fail, or
we suspect that you have failed, to comply with any term or provision of these
Terms of Service, we also may terminate this agreement at any time without
notice and you will remain liable for all amounts due up to and including the
date of termination; and/or accordingly may deny you access to our Services (or
any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms
of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any
policies or operating rules posted by us on this site or in respect to The
Service constitutes the entire agreement and understanding between you and us
and govern your use of the Service, superseding any prior or contemporaneous
agreements, communications and proposals, whether oral or written, between you
and us (including, but not limited to, any prior versions of the Terms of
Service).

Any ambiguities in the interpretation
of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you
Services shall be governed by and construed in accordance with the laws of
Australia.

SECTION 19 - CHANGES TO TERMS OF
SERVICE

You can review the most current version of the Terms of Service at any time at
this page.

We reserve the right, at our sole
discretion, to update, change or replace any part of these Terms of Service by
posting updates and changes to our website. It is your responsibility to check
our website periodically for changes. Your continued use of or access to our
website or the Service following the posting of any changes to these Terms of
Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be made through our contact us page.

Return Policy

Refunds & Returns

• If you are not happy with your purchase, you may return it within 30 days of the arrival date for a full refund.
• Your product must be in unused condition and in its original packaging.  
• To initiate your return, contact our Customer Support Team.
• You will be responsible for paying the shipping fee associated with sending your order back to our headquarters in Australia. Shipping costs are non-refundable.
• You may want to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned product.
• Once your returned product is received, we will send you an email to notify you.
• Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment.

Cancelations (If Applicable)

• If you would like to cancel your order, contact our Customer Support Team within 6 hours of ordering.
• Each order remains in a processing state for 6 hours until it is transmitted to our operational facility for immediate fulfilment.
• All wholesale orders are non-refundable, as specified on the "Wholesale Pricing Guide".

 Defective Products

• If you receive a defective product, we will send you a replacement for free.
• A video must be sent to the Customer Support Team to support your claim.
• If your product becomes defective due to a manufacturing defect, we will send you a free replacement. 

Wrong Address

• It is the responsibility of the buyer to make sure that they enter their shipping address correctly.
• Please contact our Customer Support Team within 6 hours of ordering if you believe you have provided us with an incorrect shipping address. We do our best to speed up our processing times, so there is always a small window to correct an incorrect shipping address. 

 Lost or Stolen Packages

• Pixie Party Palace is not responsible for lost or stolen packages.
• If your tracking information states that your package was delivered to your address and you have not received it, please file a complaint to your respective shipping carrier.
• If you have any further questions on how to do this please reach out to our Customer Support Team.

 Shipping Fees

• The buyer is responsible for paying any shipping fees related to international orders.
• Pixie Party Palace is not responsible for paying customs, duties, taxes and currency exchange fees.